1. Audit Program

ICAO published in 2002, the Doc 9806 AN/763 'Human factors guidelines for safety audits manual'. This manual provides the auditors and Contracting States with standard procedures for the conduct of safety oversight audits, with respect to those factors dealing with human performance. Although a relatively old publication, the main ideas that are addressed in the manual currently remain relevant and used by ICAO Safety Oversight Auditors when conducting Audits to contracting states. Described below is a synopsis of the contents in the manual.

Audit Program

The first edition of this manual, prepared with the assistance of the Safety Oversight Audit. Study Group, addressed safety oversight systems as related to Annex. Dures for conducting a thorough safety audit and inspection in the work-place. And employees in their task of establishing good safety practices. This manual provides procedures, information and guidance on the management and conduct of programme activities under the ICAO Universal Safety.

Introduction The introduction chapter of the Doc 9806 contains the background information of, its relationship to human factors and purpose of the human factors guidelines for safety audits manual. Basic Concepts in Human Factors The Chapter 2 contains, a brief description of the, and an introduction to Reason's (1990) error classification system. Because error is an integral part of all human endeavours, eliminating it is an unachievable objective.

However, a model was presented which is useful to the safety auditor in assessing how to control and manage human errors. Appendix 1 to Chapter 2 contains a brief discussion of some of the more common factors affecting human performance. These factors create the operating context where personnel commit errors. Appendix 2 to Chapter 2 contains information on and its practical corollary. Organizational and Management Factors 3.1.2.-3.1.5 3. Management and organizational factors are key concepts in system safety and understanding it essential for ICAO safety oversight auditors. The Chapter 3 also contains information on Basics of system safety, Safe and unsafe organizations and Management’s contribution to safety.

For detailed information on this please visit. Appendix 1 to Chapter 3 contains brief description on and specific guidelines to the Safety oversight auditor how audited State is promoting an effective safety culture.

Appendix 2 to Chapter 3 contains brief description on, Checklists and Crew Briefings. Cultural Factors in Aviation 4.3.1 Three levels of culture have been differentiated in this chapter:., which represents the shared components of national;. professional culture, which differentiates the behaviour and characteristics of particular professional groups; and., which differentiates the behaviour and values of particular organizations. Human Factors and the Auditor This chapter contains challenges that can face the ICAO safety auditor, hence the auditor also human being, “such as. Dealing with bias.

Working with cultural perceptions. Language. Emotions. The multicultural audit team. Personal stress”.

Successful auditors will learn to appreciate how these factors affect their personal performance and that of the audit team. Self-awareness is the foundation for effective audits. Human Factors in Aircraft Maintenance This chapter contains information on and the indicators that the ICAO airworthiness safety auditor might watch for regarding the demonstrated commitment of the civil aviation authority to improving Human Factors performance in Maintenance Organizations. Human Factors in Air Traffic Services This chapter contains information on and the indicators that the ICAO safety oversight auditor might watch for regarding the regulator’s and management’s commitment to improving Human Factors performance in ATS.

Accident and Incident Investigation Reserved. Aerodromes Reserved. Auditing Human Factors Standards and Recommended Practices (SARPs) This chapter provides the ICAO Safety auditor with additional guidance material and instructions to assist auditing the implementation of SARPs, as well as safety practices relating to Human Factors.